Refund Policy
Clear, transparent billing policies for Finovextech software subscriptions.
DRAFT — This document must be reviewed by a legal professional before publishing.
This document sets out the commercial refund and cancellation terms of Finovextech Technologies Private Limited. Prior to final commercial use, confirm compliance with applicable consumer protection guidelines.
Strict No-Refund Policy
Finovextech operates a strict NO REFUNDS policy on all services, including monthly, quarterly, and annual subscriptions, live trading bridges, API access tokens, and custom strategy engineering services.
Once a subscription payment is executed, cloud resources, webhook listeners, server allocations, and broker bridge licenses are immediately provisioned and cannot be recalled.
Why We Offer a Free Trial Before Purchase
We firmly believe you should never pay for software without knowing it works for your workflow. To ensure complete satisfaction and eliminate any purchasing risk:
- We provide a comprehensive free trial period with access to our platform and paper trading simulator.
- You can connect your charts, verify webhook latency, test broker API order placement, and explore the order manager without entering credit card or payment details.
- We encourage all users to thoroughly evaluate compatibility with their trading style, charting platform (TradingView, Chartink, AmiBroker, MetaTrader), and broker before subscribing.
Subscription Cancellation & Future Cycles
You have complete autonomy over your subscription. You may cancel your subscription renewal at any time directly through your account dashboard or by submitting a ticket to support.
Upon cancellation:
- Your account will remain fully operational until the end of your currently paid billing period.
- No further automatic renewal charges will be applied.
- We do not provide prorated refunds or credits for unused days in the active billing term.
Sole Permitted Exceptions: Technical Duplicate Charges
The only circumstance under which a refund will be considered is an accidental duplicate transaction:
Duplicate Gateway Payments:
If, due to a payment gateway timeout or bank network glitch, your card or UPI account was charged twice for the same plan renewal or invoice within a 24-hour window, we will gladly refund the duplicate amount.
To claim a duplicate charge refund, notify our billing desk at support@finovextech.com within seven (7) calendar days with both transaction IDs and bank confirmation receipts. Verified duplicate charges will be reversed to the original payment source within 5–7 business days.
No Refunds Based on Trading Outcomes
Finovextech is a software execution tool. Under no circumstances will refund requests be entertained based on market losses, unfavorable price slippage, unexpected strategy results, missed trading opportunities, or broker-side connectivity downtime.